How can I file a complaint or report a concern?

File a complaint or report a concern using one of the following options:

• Call the Compliance and Ethics Helpline at (888) 587-3575 (24 hours a day, 7 days a week).
• Submit your concern electronically (online) here.
• E-mail us at EthicsLine@cao.sbcounty.gov.
• Send your complaint in writing to:
  Office of Compliance and Ethics
  157 W. Fifth Street, 1st Floor
  San Bernardino, CA 92415-0440

How confidential is the Compliance and Ethics Helpline? Can I remain anonymous?

Yes, you can remain anonymous. The Helpline is a toll-free communications line operated by a third party and is not connected to the County's phone system. It allows you to report and discuss concerns with an independent specialist who does not work for the County. Calls are not recorded and you may choose to remain anonymous.

What types of issues should I report?

In the event you notice a County employee or official straying from the County's commitment to ethical conduct, contact the Helpline or the Office of Compliance and Ethics. Misconduct includes, but is not limited to, criminal conduct, illegal activity, theft, fraud, discrimination, confidentiality breach, misuse or misappropriation of resources, conflict of interest, and retaliation/harassment.

What happens when I call the Compliance and Ethics Confidential Helpline?

A trained specialist will answer your call, listen to your concerns, and follow up with clarifying questions. At the end of the call, you will receive a unique reference number and a date to call and follow up on the report, if you choose to do so. Your report will be forwarded to the Office of Compliance and Ethics for review and, if necessary, investigation. The appropriate County department and Human Resources may also be involved in the review and/or investigative process.

I am a County employee who feels I have been discriminated against in the workplace on the basis of a protected category (e.g., age, race, national origin, gender, disability, etc.). What should I do?

For assistance, contact the County's Equal Employment Opportunity (EEO) Office at (909) 387- 5584. Complaints may also be filed with the California Department of Fair Employment and Housing (DFEH) and the Equal Employment Opportunity Commission (EEOC).