Thank you for visiting the website ("Site") of the San Bernardino County Auditor-Controller/Treasurer/Tax Collector ("we," "us," or "our"). We recognize your concern about privacy and security on the Internet. This Privacy & Security Policy describes the types of information gathered about you from your visit to this Site and establishes how we will use such information. You may not use the Site if you do not agree with this Privacy & Security Policy.
PLEASE READ THE FOLLOWING STATEMENTS:
Information Subject to Public Records Laws and Other Legal Requirements
Please be advised that we are subject to the public records laws of the State of California ("California Public Records Act") and that much of the information you submit to us is public information under these laws. All information you submit to us through this Site (by e-mail, surveys, or otherwise, as described below), including personally identifiable information, may be subject to the disclosure and access provisions of the California Public Records Act or other legal requirements. Consequently, under certain circumstances, we may be required to disclose such information in accordance with the California Public Records Act or other legal requirements.
No Unnecessary Personally Identifiable Information Collected
We do not collect personally identifiable information (e.g., your name, address, email address, credit/debit card number, checking account number or other information which can be associated with you without additional information) when you visit this Site, unless you use our Site to make a payment or purchase or otherwise choose to provide that information to us. The personally identifiable information collected through our Site and the personally identifiable information you otherwise choose to provide to us will be used and retained as described in the remainder of this Privacy & Security Policy.
Information Collected and Stored Automatically
Personally Identifiable Information Collected from Emails, Surveys, Etc.
By sending us an email (e.g., by selecting the Contact Us option or emailing), you are sending us personally identifiable information (i.e., your name, address, email address, or other information which can be associated with you without additional information). We store this information in order to respond to your request or otherwise address the subject matter of your email. From time to time, we may ask you for specific personally identifiable information, such as name and address, the properties on which tax is owed, and other pertinent information, in the form of an inquiry, survey, feedback form, questionnaire, or other means, all with the goal of providing better service. We will only retain the information that you provide in response to the inquiry, survey, etc. You should know that email and these other means generally are not secure, and may also be subject to the disclosure requirements of the California Public Records Act or other legal requirements.
Personally Identifiable Information Transmitted and Stored for Online Financial Transactions
A user must provide certain contact information, including an account holder's name, email address, and billing address, along with certain financial information, such as a checking account number or a credit/debit card number, card expiration date, and card security code, in order to make a payment or purchase over the Internet. When you use this Site to make a payment or purchase using a checking account or a credit/debit card, you will be transferred to a portion of the Site hosted by our contracted payment processing vendor, PaymentExpress - Grant Street Group. This payment processor will prompt you to enter all information necessary to make such payment or purchase, and will thereafter take all steps necessary to process the payment on our behalf. The payment processor will abide by our privacy and security requirements while collecting such information and processing such payments on our behalf. Please note the following regarding the security of personally identifiable information you provide to us in order for us to process these transactions:
Use of Personally Identifiable Information
As described above, a user must provide certain contact information and financial information in order for the user to make a payment or purchase through our Site. We require that this information be used only for the limited purpose of processing these transactions and as otherwise permitted by the rules and regulations of the applicable credit card associations, debit card networks, credit/debit card issuers, credit/debit card processors, and/or financial institutions. We do not permit this information to be used for marketing purposes and we require that it be retained in accordance with banking and accounting requirements.
Sharing Personally Identifiable Information with Third Parties
We do not share personally identifiable information with third parties, except that we will provide the necessary personally identifiable information listed above to the companies assisting us with processing credit/debit card and eCheck transactions through our Site. In some circumstances, we may also be required by law to disclose certain personally identifiable information in accordance with the disclosure requirements of the California Public Records Act or other legal requirements or we may disclose such information to law enforcement and/or fraud investigatory agencies.
A "cookies" is a small text file that a website can place on your computer for the duration of your visit to the Site. It is used only for session integrity during your visit to the Site and not for any marketing or information-gathering purposes.
Our Site uses only non-persistent temporary "cookies" and neither places any permanent information on nor retrieves it from the user's computer. If you want to browse this Site without any interruptions, please make sure that your browser is not set to disable placement of "cookies" on your computer.
Website Links to Other Sites Not Covered by Privacy & Security Policy
This Privacy & Security Policy describes the information we gather through our Site and how we use such information. Our Site may contain links to websites maintained by other County departments, public agencies, or private organizations. Once you link to another website, you are no longer subject to this Privacy & Security Policy, but rather are subject to the privacy and security policy of the website containing the document. You use that website and anything contained on that website at your own risk.
Use of Google's reCAPTCHA
Changes to the Privacy & Security Policy
We may add to, delete, or change the terms of this Privacy & Security Policy from time to time. This document will be updated to reflect such changes. By using our Site, you consent to this Privacy & Security Policy, as it is changed from time to time.
Please see below for division specific information.
Responsible for providing outstanding customer service in the collection of secured and unsecured property taxes pursuant to the California Revenue and Taxation Code; provide information and assistance to individual taxpayers, business owners, and mortgage companies on the telephone and at the counter; initiate payment plans; administer the collection of Transient Occupancy Tax (TOT); process seizure payments on unsecured property; issue mobile home Tax Clearance certificates; and manage bankruptcy matters as they relate to property tax payments.
Responsible for ensuring the integrity of the automated tax roll online ledger for secured and unsecured taxes and fees; responsible for reconciling the mailing of secured and unsecured tax bills; manages the daily balancing of cash, check, and electronic deposits; processes all mail remittance for the Tax Collection and Central Collection Divisions and ensures payments are posted timely and accurately to individual accounts; audit problem payments and identify necessary actions; process returned checks; review and issue refund warrants for over payments and duplicate payments; manage deposits for various County departments; balance and electronically send deposits to the County’s banking institution; reconcile trust funds; provide satellite cashier payment center during installment for the convenience of High Desert taxpayers.
Responsible for preparing and satisfying all legal requirements necessary to conduct the sale of tax-defaulted property pursuant to California Revenue and Taxation Code, including preparation of legal publications and providing notification to parties of interest; responsible for administration and oversight of the online auction process; assists taxing agencies and non-profit organizations in the purchase of tax-defaulted property for public benefit; reviews and processes all claims for excess proceeds resulting from the sale of tax-defaulted property.