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Kaiser Permanente

Kaiser Permanente Retiree Medical Plan Information

The County will continue to offer Kaiser Permanente plans to retirees and their eligible dependents living within the Kaiser Permanente zip code service areas. Kaiser offers non-Medicare and Medicare Integrated Plans as listed below and described in more detail in your Retiree Benefits Guide.

If you would like to determine if your zip code is eligible for enrollment or if you would like a Kaiser Permanente Member handbook, call Employee Benefits and Services Division at (909) 387-5787. In some areas of Colorado, Oregon and Washington, the County is able to offer Kaiser non-Medicare and Medicare plans.

This page provides valuable tools, resources, and additional information to assist retirees with the transition to Kaiser Permanente medical plans.

Resources


Website: kp.org

Non-Medicare Plans

Customer Service
(800) 464-4000

New Member Entry and Transition Assistance


Medicare Plans

Customer Service
(800) 443-0815


Travel Brochure


Mental Health
Offices and Services

San Bernardino
Fontana
Ontario
Other Locations


Evidence of Coverage

Medicare Plans

Non-Medicare Plans

 
Frequently Asked Questions

Helpful Information for New Members – Medicare

If you make the decision to enroll in a Kaiser non-Medicare plan, please know that there is a New Member Entry Department that can help you:
  • Find a Kaiser Permanente facility near you
  • Choose your new doctor
  • Transfer your prescriptions
  • Schedule your first visit
  • Learn about programs and resources to keep you healthy

For Southern California members, contact the New Member Entry Department, toll free, Monday through Friday from 7 a.m.to 7 p.m.at 1-800-443-0815.

If you are receiving care for a serious health issue, such as an acute condition, pending surgery or advanced pregnancy, you may be eligible for Kaiser’s Continuity of Care program.  This program can allow you to continue getting care from your current doctor or hospital.  New members must meet certain criteria to qualify for Continuity of Care.  As a new member, to apply for Continuity of Care, please call 1-800-464-4000, 24 hours a day/ 7 days a week.


Helpful Information for New Members – Non Medicare

If you make the decision to enroll in a Kaiser non-Medicare plan, please know that there is a New Member Entry Department that can help you:

  • Find a Kaiser Permanente facility near you
  • Choose your new doctor
  • Transfer your prescriptions
  • Schedule your first visit
  • Learn about programs and resources to keep you healthy

For Southern California members, contact the New Member Entry Department, toll free, Monday through Friday from 7 a.m.to 7 p.m.at (888) 956-1616.

If you are receiving care for a serious health issue, such as an acute condition, pending surgery or advanced pregnancy, you may be eligible for Kaiser’s Continuity of Care program.  This program can allow you to continue getting care from your current doctor or hospital.  New members must meet certain criteria to qualify for Continuity of Care.  As a new member, to apply for Continuity of Care, please call 1-800-464-4000, 24 hours a day/ 7 days a week.


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