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Cigna Dental

Cigna Dental Retiree Plan Information
The County of San Bernardino is pleased to announce Cigna Dental Health of California as the new provider for Retiree dental benefits, effective January 1, 2013. Providing dental benefits since 1984, Cigna is one of the largest health service companies in the US market and operates internationally in 29 countries. Cigna is dedicated to helping their members improve their health and overall wellbeing through a broad range of integrated health care plans and well-being programs.

This page provides valuable tools, resources, and additional information to assist retirees with the transition to Cigna Dental Health of California retiree dental plans.

Resources


Website: cigna.com

Customer Service
(800) 238-5834


Customer Service Line

My Cigna.com Highlights

Find Provider Instructions

Provider Request Form

DHMO/DPPO Comparison

Orthodontics in Progress


Cigna Dental Retiree Plans

  • Cigna Dental Care Retiree HMO
  • Cigna Dental Care Retire PPO
   
Evidence of Coverages and Patient Charge Schedules

   
Frequently Asked Questions

  1. When does my Cigna Dental Plan coverage become effective for the 2014 plan year?
  2. Where can I find a listing of Cigna Dental Providers?
  3. What if my current provider is not in Cigna’s network of providers?
  4. How do I know which plan is right for me?
  5. If I started treatment for a transition of care service (i.e. crown) when I am enrolled under a different dental plan and finish treatment when I am enrolled under Cigna Dental, which plan carrier will my treatment be covered by?
  6. When will I receive my member ID cards?
  7. I enrolled in the DHMO plan, what happens if I do not select a dental provider?

Orthodontia FAQ’s (applicable to DHMO members only)

  1. Will my benefit amount for Orthodontia change when I switch to Cigna Dental DHMO?
  2. What if my current Orthodontist is not a Cigna Dental DHMO Provider?
  3. My dependent is currently in his first year of Orthodontia treatment, how will his treatment be affected by the transition from my current dental carrier to Cigna Dental?
  4. My dependent is currently receiving Orthodontia Care and I have paid my copays in full, will I have to pay additional copays if I switch to Cigna Dental?


  1. When does my Cigna Dental Plan coverage become effective for the 2014 plan year?
    The plan year begins January 1, 2014.

  2. Where can I find a listing of Cigna Dental Providers?
    A search of Cigna Dental DHMO or DPPO providers can be conducted on Cigna Dental’s website at www.cigna.com or by contacting Cigna Member Services at (800) 238-5834. If you are currently enrolled on the Cigna Dental Plan you may also visit myCigna.com to locate dental providers.   View the instructions for finding a dentist.

  3. What if my current provider is not in Cigna’s network of providers?
    If you were unable to locate your provider on Cigna’s website, you may submit a Provider Request Form or contact Cigna’s customer service at (800) 238-5834 to request that your provider is contacted by Cigna to inquire if they would like to join the Cigna provider network.

  4. How do I know which plan is right for me?
    To assist members in selecting whether the DHMO or DPPO plan best meets you or your dependents dental needs, Cigna Dental created a dental plan comparison worksheet.  View the worksheet.  Another useful tool is the dental plan comparison chart in the 2014 Retiree Benefits Guide provided by the County’s Employee Benefits and Services Division. The comparison is not inclusive of all benefits. It is a summary of the most highly utilized benefits. For a full listing of plan benefits, please refer to your plan’s Evidence of Coverage and Patient Charge Schedule located on this page.

  5. If I started treatment for a transition of care service (i.e. crown) when I am enrolled under a different dental plan and finish treatment when I am enrolled under Cigna Dental, which plan carrier will my treatment be covered by?
    If the treatment or service are started under a different dental plan, the claim should still be filed with and covered by that plan on a per procedure basis.  Any finalization of treatment or procedure which is newly started when the benefit transitions to Cigna should qualify for Transition of Care.  Services that would be considered transition of care would be services that were started or prepared while covered under a previous dental carrier, but not “seated” or finalized before the carrier switch occurred (e.g. switch to Cigna Dental). Such services are root canal therapy, crowns, partials, bridges, and dentures.

  6. When will I receive my member ID cards?
    For new members, the ID card will be mailed within 4-6 weeks of enrollment.

  7. I enrolled in the DHMO plan, what happens if I do not select a dental provider?
    If you do not select a dental provider at the time you enroll in the Cigna Dental Care (DHMO) Plan, Cigna will automatically assign you and your enrolled dependents to a dental provider. If this occurs, you can change your dental provider by contacting Cigna's Customer Service Line at (800) 238-5834.

Orthodontia FAQ’s (applicable to DHMO members only)

  1. Will my benefit amount for Orthodontia change when I switch to Cigna Dental DHMO?
    For the DHMO plan the member pays the specified copay amounts for treatment and there is no maximum annual or lifetime benefit amount.

  2. What if my current Orthodontist is not a Cigna Dental DHMO Provider?
    If you or your dependent’s Orthodontic treatment is in progress under your previous dental plan carrier when you enroll in Cigna Dental, you can continue to receive treatment from the orthodontist you were going to under the previous dental plan. If you enroll in the DHMO Plan, Cigna will pay the contribution whether you are visiting a Cigna network orthodontist or out-of-network orthodontist.

  3. My dependent is currently in his first year of Orthodontia treatment, how will his treatment be affected by the transition from my current dental carrier to Cigna Dental?
    If you have a dependent in his first year of treatment, his services will be considered as Orthodontics in Progress.  If you transfer into a Dental HMO plan with Cigna (regardless of what plan type you had with the previous dental carrier), remaining Orthodontia services will be covered at a pro-rated monthly allowance until the number of months in treatment cease, up to 24 months of treatment, whichever comes first.
    For more information and examples related to Orthodontics in Progress, view the Retiree DHMO Plan Orthodontics in Progress Flyer.

  4. My dependent is currently receiving Orthodontia Care and I have paid my copays in full, will I have to pay additional copays if I switch to Cigna Dental?
    No, if a participant has paid their services in full, the member should not incur any additional costs. To obtain specific information regarding your or your dependent’s orthodontia in progress, contact Cigna’s Customer Service at (800) 238-5834.

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