Customer Satisfaction Survey

We are always striving to improve our customer service. Please help us by completing this survey so that we may better serve you.
 

 
1) After visiting our website, are you more aware of what Animal Care & Control does?
Yes
No

2) Was it easy for you to find the information you were looking for?
Yes
No

3) Which of the following topics were you interested in? (Select all that apply)
Viewing Lost/Adoptable Pets Special Events/News
Field Services Shelter Services
Licensing Services Spay/Neuter Services
Administrative Services Educational Services
Your part in Animal Control Volunteer Programs
FAQ's

4) What other information would you like to see available on the Animal Care & Control website?

If you have recently visited or telephoned our office, please answer the following questions:


5) Was this an office visit or a phone call?
Office visit
Phone call

6) Which office did you visit or call?
Big Bear Animal Shelter
Devore Animal Shelter
Administrative Office in San Bernardino

7) What was the date of your visit or phone call?


8) What was the time of day of your visit or phone call?


9) What was the purpose of your visit or phone call? (Please do not leave blank)


10) How would you rate the response time?
Very satisfied
Mostly satisfied
Satisfied
Somewhat satisfied
Dissatisfied

11) How do you feel about the professional and courteous manner of the staff?
Very satisfied
Mostly satisfied
Satisfied
Somewhat satisfied
Dissatisfied

12) How would you rate the staff's ability to answer your questions?
Very satisfied
Mostly satisfied
Satisfied
Somewhat satisfied
Dissatisfied

13) If the staff was not able to help you, how would you rate their ability to direct you to someone who could? (skip if it does not apply)
Very satisfied
Mostly satisfied
Satisfied
Somewhat satisfied
Dissatisfied

14) How would you rate your overall experience?
Very satisfied
Mostly satisfied
Satisfied
Somewhat satisfied
Dissatisfied

15) Do you have suggestions for ways we can improve our service?


16) May we contact you to discuss your experiences with Animal Care & Control?
Yes
No

Name (optional):


Phone Number (optional):