Animal Control Officer Assistance
When is an Animal Control Officer available?
Animal Control Officers are available to respond to calls for service seven days a week. They provide regular field service from 7:00 a.m. to 6:00 p.m. From 6:00 p.m. until 7:00 a.m. priority calls are received via an answering service, which relays the information to the on-call supervisor who determines who will respond.
Why does it take so long for an Animal Control
Officer to respond to my call?
How quickly an officer can respond to a call depends upon two factors: 1) How many officers are available to respond and 2) if there are any other, higher priority calls that need to be serviced first. Calls involving an immediate danger of injury or harm to an animal or human (from an animal) are higher priority.
How many animals can I have?
The number of animals you may have will depend on the size of your property. You will need to check with your city or county zoning department to find out how many you are allowed.
What can I do about feral or stray cats in my neighborhood?
If you know that these cats do not belong to anyone, you may rent a humane cat trap from the Devore Animal Shelter, which is located at 19777 Shelter Way in Devore, and trap the cats. You may either bring them into the shelter or call Animal Care & Control for pick up. Please call our toll free number at 1-800-472-5609 for more information.
What can I do about barking dogs
in my neighborhood?
The County has an ordinance pertaining to noisy animals. There is a procedure in place to assist you in resolving your complaint. Please call animal control for assistance at 1-800-472-5609 during regular business hours. If your dog is the culprit, we have several resources available to help you break the barking problem. One of the most effective and humane methods is the use of a Citronella Spray Collar. For more information, please call our toll free number and ask to speak to our Education Specialist or visit our Educational Services page and look under Barking Dogs to view some helpful flyers.
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Is there a leash law?
Yes. When not secured on private property a dog must be secured with a leash and be controlled by someone who can handle the dog. Responsible pet owners that walk their dogs on a leash do not have to worry about their precious pet being hit by a car, becoming stolen or lost, getting into a fight with another animal, or injuring someone. If you love your dog — LEASH them — it's the LAW!
Wildlife is coming into my yard, can you help me?
Yes! Animal Care & Control offers written material that may help you better understand the wildlife you share your community with. We can assist you in learning how to deter the wild animals from your property — allowing them to continue to survive in the area. You may learn to enjoy and appreciate the wildlife we have. You may visit our Educational Services page to view some helpful information.
If I see a dead animal on the road, who should I call?
If you live in the city of Big Bear, Highland or Yucaipa you should call the San Bernardino County Animal Care & Control Program at 1-800-472-5609. If you live in the unincorporated areas of San Bernardino County you will need to call the Roads Department at (909) 387-8064. If you do not live in one of the above mentioned cities or the unincorporated parts of the county you will need to call your local animal control department.
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24 hour help line
1-800-472-5609