Ombudsmen available to assist with complaints at long-term care and skilled nursing facilities
March 31, 2021
Did you know the County has ombudsmen who advocate for the dignity, quality of life, and quality of care for all residents in long-term care facilities? These independent, objective ombudsmen are authorized by federal and state law to receive, investigate, and resolve complaints by, or on behalf of, residents in long-term care facilities, skilled nursing facilities, and Community Care-licensed board and care homes. The County Department of Aging and Adult Services provides and coordinates ombudsman services. The 24-hour elder/dependent adult hotline is (877) 565-2020. For general senior assistance during business hours, call the senior assistance hotline at (800) 510-2020, or click here.